SHIPPING & HANDLING
When will my order be shipped?
There is a 24-48 hour processing time for all orders regardless of their shipping method. However, the processing time for pre-orders of any new product could vary due to product availability. We strive to ship orders out as quickly as possible.
We process orders from 9:00AM CDT - 3:30PM CDT on Mon - Friday. We do not process orders on Saturday, Sunday and major U.S holidays.
Our daily shipping cutoff time is 3:30PM CDT. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify the address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
USPS First Class Mail ("snail mail") 2-7 business days* in transit USPS Priority (standard shipping) 2-4 business days* in transit USPS Priority Mail Express 1-2 Business day* in transit USPS service days: Monday - Saturday. APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
We do not guarantee transit times and shipping fees are nonrefundable through us. However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier: FEDEX®: All shipping methods guaranteed* Call 000-00-0000 (1-800-GoFedEx) to file a claim Email: email@example.com
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.
In case you have not received your package, please file a complain within 48 hours. Route Package Protection also requires to file a complaint within 48 hours to get a replacement or refund. Any claims after this period are not considered valid.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using USPS.